I recently spent £*.** on a game called clash of clans. They subsequently banned me for...

GetHuman-dj_hardc's customer service issue with Google Play from January 2019

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The issue in GetHuman-dj_hardc's own words
I recently spent £*.** on a game called clash of clans. They subsequently banned me for ** hours less than ** hours later, for what they cite as receiving multiple reports for inappropriate language. I hadn't used inappropriate language and even though I've had the game for * years and haven't had any issues before I was banned. I tried to explain that I recently joined a new clan and was attacked by an old member and the only way I would of been reported was in a fraudulent way, where some of his friends mass reported me even though I hadn't broken their terms of service and have been automaticly banned for the number of reports with no oversight.**After speaking to customer service, or what I believe as an automated reply bot account, they refused to address any of my concerns and sent me an off topic response multiple times. I'm logging a complaint and looking to receive a refund through Google play as I believe this is unethical practices, in refusing to answer or even address my concerns. **I figured I'd first try to get a refund through Google before getting it through my credit card company.**Kind regards,*Daniel
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Google Play

Customer service issue
Reported by GetHuman-dj_hardc
Jan 16th, 2019 - a mon ago
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GetHuman-dj_hardc started working on this issue
Jan 16th 7:49am