Good afternoon. How can I cancel my subscription? I send email to cancel my subscriptuo...

GetHuman-rlumilli's customer service issue with Google Play from January 2019

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The issue in GetHuman-rlumilli's own words
Good afternoon. How can I cancel my subscription? I send email to cancel my subscriptuon because the videos are always buffering.The problem is I cannot cancel the subscription and the payment is automatically deducted from my account. Please help me out on this as soon as possible. If possible to cancel my subscription to you manually please do. Hope you could give attention to my concern. I already raised my concer to Fox* at messenger and they give me possible other way to cancel my subscription but until now I can't go to push through the cancellation. And Fox* messenger send me this link and said to me that maybe you can help me to cancel my subscription at Fox*. Please, please help me out on this. This is frustrating I already sent several email regarding this concern starting January *, **** until today.
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Customer service issue
Reported by GetHuman-rlumilli
Jan 15th, 2019 - a mon ago
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GetHuman-rlumilli started working on this issue
Jan 15th 8:19am