My * yerar old son with autism got my phone on January **th and made * purchases on acc...

GetHuman-ivanmet's customer service issue with Google Play from January 2019

19683 similar
0 following
Help with my Google Play issue
First: share to improve GetHuman-ivanmet's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-ivanmet got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-ivanmet may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-ivanmet's own words
My * yerar old son with autism got my phone on January **th and made * purchases on accident there were *x $**.** and * x $**.** *I had a $** gift card balance on my account so my bank was charged $**.** once then $**.** *Then another $**.** *It was not authorized and I need to find out what I can do to have these charges removed I have tried several times to contact Google play on the website and have had no help besides the *x $**.** charge
GetHuman-ivanmet did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-ivanmet fixed the problem
We are waiting for GetHuman-ivanmet to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Google Play customer problems.
How Do I Report Unauthorized Charges on Google Pay?How Do I Dispute Google Play Charges?Is it possible to get technical support from Google Play?How do I update my account and billing information on Google Play?
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ivanmet fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-ivanmet
Jan 14th, 2019 - 9 mons ago
I have an issue with Google Play too
Not resolved
Seen by 3 customers so far
Similar issue to 19683 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ivanmet started working on this issue
Jan 14th 9:54pm