I have an annual subscription to a KenKen game which I purchased on Google Play in Jan...

GetHuman-cmtzetzo's customer service issue with Google Play from January 2019

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The issue in GetHuman-cmtzetzo's own words
I have an annual subscription to a KenKen game which I purchased on Google Play in Jan ****. My credit card was charged on ****** for this year's subscription. However, when I try to open a new puzzle, I get a message saying that all puzzles are done and then it redirects me back to the subscription*purchase screen. I've already paid for this year's subscription so why is it doing that? Please help!
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Google Play

Customer service issue
Reported by GetHuman-cmtzetzo
Jan 8th, 2019 - a mon ago
I have an issue with Google Play too
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Seen by 1 customer so far
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GetHuman-cmtzetzo started working on this issue
Jan 8th 1:56am