My daughter uses my phone to play games. She downloaded Elevate Brain game thinking it...

GetHuman-minervaw's customer service issue with Google Play from January 2019

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The issue in GetHuman-minervaw's own words
My daughter uses my phone to play games. She downloaded Elevate Brain game thinking it was free. I was charged today before the free trial period is up. See below.*Jan *, ****, *:** AM*Item*Price (USD)*Google Play Apps purchase*Elevate Subscription - Annual Free Trial ** Days (Elevate - Brain Training Games)*$**.***Total*$**.***Payment method*Visa***********Transaction ID*GPA.****-****-****-*****..**Questions or concerns?*Contact Google LLC**I would like a refund please.
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Google Play

Customer service issue
Reported by GetHuman-minervaw
Jan 6th, 2019 - 4 mons ago
I have an issue with Google Play too
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Seen by 2 customers so far
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GetHuman-minervaw started working on this issue
Jan 6th 3:58am
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Jan 6th 3:59am