Before contacting them, items GetHuman1898088 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman1898088's own words
I subscribed to season ** of Doctor Who on Google Play Movies & TV. The final episode, Season ** special called Resolution along with the associated special videos were incorrectly posted in Google Play as Season *. This is preventing subscribers who paid for the season from seeing the final episode. The error is obvious if you look at the file names, they are labeled season ** but were put in a folder labeled season *.*Please let me know if this can be fixed.**Thanks,*Bill Kovessy
GetHuman1898088 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman1898088 fixed the problem
We are waiting for GetHuman1898088 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.