I have been charged for an app that my son or I never downloaded. I have tried to go in...

GetHuman1897138's customer service issue with Google Play from January 2019

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For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1897138's own words
I have been charged for an app that my son or I never downloaded. I have tried to go in and cancel the subscription and it charges me *** a week. My son's tablet is on a password protect and it shows that it's never been installed. I don't know how long I've been getting these charges because they go out of a different checking account for PayPal that we don't use. But I'm pretty upset I would like a refund for all of the money that they pulled from that account
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Google Play

Customer service issue
Reported by GetHuman1897138
Jan 4th, 2019 - 4 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
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GetHuman1897138 started working on this issue
Jan 4th 5:59pm