I have been charged for an app that my son or I never downloaded. I have tried to go in...

GetHuman1897138's customer service issue with Google Play from January 2019

2 views
 | 
17677 similar
 | 
0 following
Help with my Google Play issue
First: share to improve GetHuman1897138's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1897138's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1897138 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1897138's own words
I have been charged for an app that my son or I never downloaded. I have tried to go in and cancel the subscription and it charges me *** a week. My son's tablet is on a password protect and it shows that it's never been installed. I don't know how long I've been getting these charges because they go out of a different checking account for PayPal that we don't use. But I'm pretty upset I would like a refund for all of the money that they pulled from that account
GetHuman1897138 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman1897138 fixed the problem
We are waiting for GetHuman1897138 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1897138 fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman1897138
Jan 4th, 2019 - 4 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 17677 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1897138 started working on this issue
Jan 4th 5:59pm