I am playing a game named Empires and puzzles on a samsung *. I lost my and now have a...

GetHuman1875979's customer service issue with Google Play from January 2019

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The issue in GetHuman1875979's own words
I am playing a game named Empires and puzzles on a samsung *. I lost my and now have a Iphone *. When logging into the game again it started me over from the beginning. How do I restore my game profile? Pointedmystery is my google play name. Please assist or advise. Thank you in advance.
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Google Play

Customer service issue
Reported by GetHuman1875979
Jan 2nd, 2019 - 10 mos ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 17100 others
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GetHuman1875979 started working on this issue
Jan 2nd 2:17am