I have a google play gift card that should be loaded to my account. Don't know where t...

GetHuman1837900's customer service issue with Google Play from December 2018

2 views | 16184 similar | 0 following
Help with my Google Play issue
First: share to improve GetHuman1837900's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1837900's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1837900 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1837900's own words
I have a google play gift card that should be loaded to my account. Don't know where to find balance, but I've never used it, because I bought it for the cheaper book balance offers, and then found out I couldn't download to my kindle. Only my phone, which doesn't have enough storage space for books and is too small to read a book on. You all should put that info out there before people try and use your promotions. Only thing on my phone is music How do I use balance of card, to pay balance of the promo movie I select? And will I have to watch it on the * inch screen on my phone? Might as well sell the card now, if y'all expect people to watch movies on a screen that size. Don't think I can transfer either to my smart TV or kindle fire. Please advise? If no solution, please stop sending me promotion emails?*Thank you.

GetHuman1837900 did not yet indicate what Google Play should do to make this right.

How GetHuman1837900 fixed the problem

We are waiting for GetHuman1837900 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1837900 fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman1837900
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 16184 others
0 customers following this


GetHuman1837900 started working on this issue
Dec 27th, 2018 4:45am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers