Before contacting them, items GetHuman1716011 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman1716011's own words
I have purchased songs in the Google Play store using Google Play vouchers. I used to be able to play these without internet connection as they were downloaded onto the Google Play app on my phone. However, several months ago I found when trying to select a song to play, I was unable to without internet connection. Nothing on my phone had changed which should have affected this. I then had my phone checked by Vodaphone which confirmed that all the settings are correct. I would like to be able to play my music without internet connection as before having bought the music for this purpose.
GetHuman1716011 did not yet indicate what Google Play should do to make this right.
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