I have purchased songs in the Google Play store using Google Play vouchers. I used to b...

GetHuman1716011's customer service issue with Google Play from December 2018

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The issue in GetHuman1716011's own words
I have purchased songs in the Google Play store using Google Play vouchers. I used to be able to play these without internet connection as they were downloaded onto the Google Play app on my phone. However, several months ago I found when trying to select a song to play, I was unable to without internet connection. Nothing on my phone had changed which should have affected this. I then had my phone checked by Vodaphone which confirmed that all the settings are correct. I would like to be able to play my music without internet connection as before having bought the music for this purpose.
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I have an issue with Google Play too
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Google Play

Customer service issue
Reported by GetHuman1716011
Dec 8th, 2018 - 5 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1716011 started working on this issue
Dec 8th, 2018 9:35am