My son ordered something through Google Play that showed up on my Verizon phone bill bu...

GetHuman-nurseaf's customer service issue with Google Play from December 2018

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The issue in GetHuman-nurseaf's own words
My son ordered something through Google Play that showed up on my Verizon phone bill but I did not authorize him to buy it. I would like to request a refund for the hotspot Shield that he inadvertently signed up for a free trial and then was charged $**.** for a subscription that we don't want and we are not using. I requested a refund on November **th through both Google Play and I contacted Hotspot Shield directly and I have not heard back from them about the issue. What is my next step in requesting a refund? It has been seven days since I requested a refund and I have contacted Hotspot Shield twice through their website with no response. What obligation does a third-party seller have when selling their products through Google Play to provide customer service and to respond to request for a refund? Please give me directions as to what the next step should be for me to proceed with my refund request. Thank you!
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Google Play

Customer service issue
Reported by GetHuman-nurseaf
Dec 7th, 2018 - 5 mons ago
I have an issue with Google Play too
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-nurseaf started working on this issue
Dec 7th, 2018 10:18pm
GetHuman-nurseaf indicated the issue is not fixed yet.
Dec 7th, 2018 10:22pm