My * year old accidentally spent ***$ on a subscription to an app that from what I've g...

GetHuman-cgroshko's customer service issue with Google Play from December 2018

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The issue in GetHuman-cgroshko's own words
My * year old accidentally spent ***$ on a subscription to an app that from what I've gathered reading through the comments is clearly scamming people. I tried requesting a refund through you guys, and I've been sending the developers one email a day every day since with no reply. It claims to be a * day trial with billing at the end. When I looked on his google play account my account was charged the same day he downloaded the app. So there is clearly no * say trial. If you need to look at his account it is mgroshko**@gmail com. Please contact me at the email below. Thank you very much.
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Google Play

Customer service issue
Reported by GetHuman-cgroshko
Dec 7th, 2018 - 6 mons ago
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GetHuman-cgroshko started working on this issue
Dec 7th, 2018 1:45am
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Dec 7th, 2018 1:47am