Several months ago I upgraded my phone. The recolor app did not carry over. I installed...

GetHuman-yankeesl's customer service issue with Google Play from December 2018

Help with my Google Play issue
The issue in GetHuman-yankeesl's own words
Several months ago I upgraded my phone. The recolor app did not carry over. I installed the app onto this phone ,but have had no luck in getting the account running. The only way I can color is by using coins or signing up for a higher monthly amount than I pay now. I've contacted several people about this but no one seems to be able to fix. For months now I'm paying $ for an app I can't use. Basically at this point I'm looking to get refunded for all or at least a good part of $$ and remove app, or be given credit and have the app fixed and not have to pay for it. I believe part of the issue is the email address wqs closed by AOL. I really hope u can fix these issues as it's become very frustrating. Thank you
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Google Play

Customer service issue
Reported by GetHuman-yankeesl
Dec 4th, 2018 - 2 mons ago
I have an issue with Google Play too
Fixed
Seen by 3 customers so far
Similar issue to 12846 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-yankeesl started working on this issue
Dec 4th, 2018 7:41am
GetHuman-yankeesl indicated the issue is not fixed yet.
Dec 4th, 2018 7:47am