Last year I downloaded a game known as Sword of Romance and I’ve been playing the game...

GetHuman-chanming's customer service issue with Google Play from December 2018

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The issue in GetHuman-chanming's own words
Last year I downloaded a game known as Sword of Romance and I’ve been playing the game for months. I spent quite an amount of money on that game and there was no problem with it until I switched to Apple, apparently the way the game works is that we can’t sync our account if we switched from Android to Apple or vice versa. I stopped playing afterwards. Now that I think about it and my friend brought it up to me, I would like to know if I could get a refund because since I don’t play that game anymore I’d like to get a refund and invest that money somewhere else. As for the payment method, I used the Google Play payment method which they deduct the money from my own phone. I never used credit*debit cards when I was investing in the game. The charges were strictly through Google Play only. It would be great if the customer service or anyone in charge could get back to me as soon as possible regarding this issue, thank you.
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Google Play

Customer service issue
Reported by GetHuman-chanming
Dec 3rd, 2018 - a mon ago
I have an issue with Google Play too
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Seen by 2 customers so far
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Timeline
GetHuman-chanming started working on this issue
Dec 3rd, 2018 7:17pm