I'm paying for two separate accounts. * from my primary cell * the other for my back u...

GetHuman-locozaig's customer service issue with Google Play from December 2018

2 views
 | 
12720 similar
 | 
0 following
Help with my Google Play issue
GetHuman-locozaig's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-locozaig may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-locozaig's own words
I'm paying for two separate accounts. * from my primary cell * the other for my back up phone different phone * I'm in the process of bringing my Straight talk phone over to Verizon. I keep getting messages that my payment has been declined. I have two Visa *'s Nd one Master card * Bill to Verizon. I don't understand how or why these payments are being declined. I've spoken to the banks and have told them to look for suspicious payments on my card. IE, IF GOOGLE IS CHARGING DOUBLE OR OTHER PAYMENTS ARE REQUESTED THAT SEEM UNUSUAL OR IF THE REQUEST COMES FROM MORE THAN ONE ACCOUNTS. DDNT KNOW IF THIS IS THE PROBLEM. Is there a way I can pay for each acct separately and mail payments each month. I've had my acct with Google for many years and have had to rebuy several albums and separate play songs to rebuild my play list when upgrading phone in the pasts when upgrading my phones. I'm a long time subscriber spending considerable money for services thru Google play app. I need to talk to a live*human individual to get this worked out. Please advise on what I can do to rectify this matter. I love Google play premium products and had to lose them because of computer errors or my errors in handling these accounts. But enough is enough. I'm now being ask to give a *th payment source and am wondering if this is a scam to get all my acct numbers. I haven't been able to delete an old Visa Account, which was hijacked. I'm stuck please help. I will at some point go public if I can't get this resolved to everyone's satisfaction. Again I'm a long time customer and fan of Google products. I use several apps that I pay for extras I expect better service from Google. I appreciate any and all assistance you can provide me..... *****@***.com * *****@***.com. signed, Zaiga Loco. Two separate acts. Two separate phones.
GetHuman-locozaig did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-locozaig fixed the problem
We are waiting for GetHuman-locozaig to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid
Follow this issue
See how GetHuman-locozaig fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-locozaig
Dec 3rd, 2018 - 2 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 12720 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-locozaig started working on this issue
Dec 3rd, 2018 2:52pm
GetHuman-locozaig shared this issue with friends on Facebook
Dec 3rd, 2018 2:53pm