Before contacting them, items GetHuman-rachfras may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-rachfras's own words
We purchased minecraft over a year ago for my son as a one off payment from my mothers Visa card to buy the game and now every month it takes money out of my mother's account which we can provide statements for, these payments need to be stopped and we would like the money to be refunded, as I have brought the game for my son before and it only charged me once, so I don't understand why we are being charged monthly especially for a game that is no longer being used and the account is attached to a tablet we no longer have.*Kind regards *Rachel
GetHuman-rachfras did not yet indicate what Google Play should do to make this right.
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