We purchased minecraft over a year ago for my son as a one off payment from my mothers...

GetHuman-rachfras's customer service issue with Google Play from December 2018

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The issue in GetHuman-rachfras's own words
We purchased minecraft over a year ago for my son as a one off payment from my mothers Visa card to buy the game and now every month it takes money out of my mother's account which we can provide statements for, these payments need to be stopped and we would like the money to be refunded, as I have brought the game for my son before and it only charged me once, so I don't understand why we are being charged monthly especially for a game that is no longer being used and the account is attached to a tablet we no longer have.*Kind regards *Rachel
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Google Play

Customer service issue
Reported by GetHuman-rachfras
Dec 2nd, 2018 - 6 mons ago
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GetHuman-rachfras started working on this issue
Dec 2nd, 2018 9:51am