Second month I've been charged $**.** for Avast and I don't have the service and was gi...

GetHuman1661042's customer service issue with Google Play from November 2018

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The issue in GetHuman1661042's own words
I wanted a system protection. ... Second month I've been charged $**.** for Avast and I don't have the service and was given a refund last month for the same issue that had been "taken care of" according to Google Play. Cannot get help this time since they aren't showing the charge that's on my bank statement. I want it cancelled and a refund. I cannot take my card off of Google Play, either.
GetHuman1661042 did not yet indicate what Google Play should do to make this right.
Called Avast directly and they gave me a number that got it resolved last month. Will try that again.
I have an issue with Google Play too
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Google Play

Avast
Customer service issue
Reported by GetHuman1661042
Nov 30th, 2018 - 6 mons ago
I have an issue with Google Play too
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Seen by 4 customers so far
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman1661042 started working on this issue
Nov 30th, 2018 4:24pm
GetHuman1661042 indicated the issue is not fixed yet.
Nov 30th, 2018 4:24pm