I have been charged for several purchases I have not made, including times when I was a...

GetHuman1649387's customer service issue with Google Play from November 2018

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1649387's own words
I have been charged for several purchases I have not made, including times when I was asleep an no one had access to the account. The most recent was a charge for $**.**, and another for $**.** that were not refunded. I have called the Google play support number * times and have been "disconnected" before being transferred to the correct representative. I am extremely frustrated with these charges and need them refunded.
GetHuman1649387 did not yet indicate what Google Play should do to make this right.
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Google Play

Customer service issue
Reported by GetHuman1649387
Nov 28th, 2018 - 9 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 12029 others
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GetHuman1649387 started working on this issue
Nov 28th, 2018 11:02pm