We have been getting charged for google starz for months on our credit card bill. We h...

GetHuman-sirrom's customer service issue with Google Play from November 2018

1 view
 | 
12013 similar
 | 
0 following
Help with my Google Play issue
First: share to improve GetHuman-sirrom's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sirrom's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-sirrom may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-sirrom's own words
We have been getting charged for google starz for months on our credit card bill. We have contacted starz, tried cancelling the subscription on all of our devices, but we cannot because it is not on any of our devices. Over the last * months we have had two cases of credit card fraud, had cards cancelled, got new cards, but we keep getting billed. We absolutely have not subscribed to google starz* therefore, we cannot use our devices to cancel. Please help.
GetHuman-sirrom did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-sirrom fixed the problem
We are waiting for GetHuman-sirrom to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sirrom fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-sirrom
Nov 28th, 2018 - 9 mons ago
I have an issue with Google Play too
Not resolved
Seen by 1 customer so far
Similar issue to 12013 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-sirrom started working on this issue
Nov 28th, 2018 8:35pm