Before contacting them, items GetHuman-papaerni may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-papaerni's own words
September *nd **** I purchased a game on Google for $*.**. When I check my balance I had been charged $*** I did not purchase $*** worth of games. I would have had to push order button very quick to order that in the times that they were ordered. $*** was taken out of my account then put back in then taken out put back in. I ordered a new Direct Express Card as to no new charges would be added but November *nd two charges of **** or added and taken out again leaving me $*** overdrawn. I have had over $*** in late fees because of the $*** taken out of my account without my approval because I didn't order them. Saturday night I contacted Direct Express and was given the runaround I lost my temper the very next day there was $*** put on my account overdrawn yet and my Direct Express Account does not have over drawing. Please return my money ASAP before my next payday where they will deduct it from my card. I really feel like I've been discriminated against being a disabled senior and it's not right to play with somebody's money like that. If I purchased any amount on games I would have made sure I have money for it. Please contact me as soon as possible either by my phone or email *** five five six * * **. That was Papa Ernie ** at gmail.com thank you for so much for your help please contact me ASAP as I need that money
GetHuman-papaerni did not yet indicate what Google Play should do to make this right.
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