when I attempted to purchase an app (myzone) it asked to enter the password for apple I...

GetHuman-rsomoano's customer service issue with Google Play from November 2018

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The issue in GetHuman-rsomoano's own words
when I attempted to purchase an app (myzone) it asked to enter the password for apple ID. when I enter my password it states my apple id has ben locked. I then go to unlock accounts and enter my apple ID. then go to unlock account by email, and it states follow the directions by email to unlock account. I hit ok but never receive the email. it goes back to sign in to I cloud. my apple id and password for my email works, and it should work for the app store
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Google Play

Customer service issue
Reported by GetHuman-rsomoano
Nov 26th, 2018 - 10 mons ago
I have an issue with Google Play too
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Seen by 2 customers so far
Similar issue to 11708 others
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Timeline
GetHuman-rsomoano started working on this issue
Nov 26th, 2018 9:07pm