Before contacting them, items GetHuman-rsomoano may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-rsomoano's own words
when I attempted to purchase an app (myzone) it asked to enter the password for apple ID. when I enter my password it states my apple id has ben locked. I then go to unlock accounts and enter my apple ID. then go to unlock account by email, and it states follow the directions by email to unlock account. I hit ok but never receive the email. it goes back to sign in to I cloud. my apple id and password for my email works, and it should work for the app store
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