I want a refund on all scopley walking dead rts purchases made from my bank account. I...

GetHuman-jdshible's customer service issue with Google Play from November 2018

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The issue in GetHuman-jdshible's own words
I want a refund on all scopley walking dead rts purchases made from my bank account. I've spent thousands of dollars with them and they have no disregarded for their customers. First and biggest issue is they started a subscription with a * day free trial and you receive a character with the trial. The subscription is $**.** a month. We received the character and leveled it up. Which cost real money and other stuff to upgrade the said character. Scopley noticed they messed up and after many have spent money to level the character. They went in everyone's accounts and did a roll back because they realized they made a mistake and will lose money,but they don't care if the costumer lost their money. If it doesn't affect their wallet they don't care. We have had numerous mistakes by them with them saying we can't fix a issue, such this week there was a roadmap that was bugged and was giving players hundreds of trainers to level characters, but they couldn't fix it,but they can roll back accounts. The reason they couldn't fix it is it didn't affect their wallets. Next issue is pulling for a character spending hundreds on it and then they change the character stats after it has been purchased. I didn't pay for them to change it. Last but not least to show that scopley doesn't care about it's costumers is the hacking on the game. Many people have been reported for hacking characters using a site called VK. I guess it's a Russian site that hacks accounts to better characters and weapons at a cheaper price. Guess what they are still playing. I spend my hard earned money to advance in the game. I feel totally disgusted by Scopley. After them rolling back accounts and losing money and not fixing other issues this was my final straw. Please help
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Google Play

Customer service issue
Reported by GetHuman-jdshible
Nov 23rd, 2018 - 10 mons ago
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GetHuman-jdshible started working on this issue
Nov 23rd, 2018 4:15pm