Yesterday was playing merge dragons, phone hasnt veen charging well so when my over ala...

GetHuman-moonlovi's customer service issue with Google Play from November 2018

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The issue in GetHuman-moonlovi's own words
Yesterday was playing merge dragons, phone hasnt veen charging well so when my over alarm went off during my thanksgiving dinner i grabbed my ohone to put in charger. When i returned to game, i noticed i had some dragons. Wgen i clicked on them said was for the event starting today. A few minites later i realized i had a bunch of gems, like **.** dollars worth. I have never spent that much on an app. So i started the process to get it refunded only to find,out that all instructions dont work and is impossible to get a live phone or chat person. Please help me get my money back.
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Google Play

Customer service issue
Reported by GetHuman-moonlovi
Nov 23rd, 2018 - 10 mons ago
I have an issue with Google Play too
Seen by 2 customers so far
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Items needed
Email on Account
Purchase ID
Phone Number on Account
Amount Charged
GetHuman-moonlovi started working on this issue
Nov 23rd, 2018 4:01pm
GetHuman-moonlovi indicated the issue is not fixed yet.
Nov 23rd, 2018 4:03pm