For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-moonlovi's own words
Yesterday was playing merge dragons, phone hasnt veen charging well so when my over alarm went off during my thanksgiving dinner i grabbed my ohone to put in charger. When i returned to game, i noticed i had some dragons. Wgen i clicked on them said was for the event starting today. A few minites later i realized i had a bunch of gems, like **.** dollars worth. I have never spent that much on an app. So i started the process to get it refunded only to find,out that all instructions dont work and is impossible to get a live phone or chat person. Please help me get my money back.
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