Purchased Construction Master Pro on ******** for my Samsung s* active phone. Worked gr...

GetHuman1582337's customer service issue with Google Play from November 2018

Help with my Google Play issue
The issue in GetHuman1582337's own words
Purchased Construction Master Pro on ******** for my Samsung s* active phone. Worked great until I had to get a new phone, (Samsung s* active), because old phone was dying. When transferred all my information, including all of my apps- free and purchased- this app did not transfer to my new phone. (Receipt for purchase - Oct ** *****GOOGLE ,GOOGLE *Calcul,Mountain View,CA,US Payment - PayPal Debit Card*Loading transaction details for GOOGLE ,GOOGLE *Calcul,Mountain View,CA,US Payment - PayPal Debit Card*- negative $**.** ) I would like to have this installed on my new phone. Thanks
GetHuman1582337 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman1582337 fixed the problem
We are waiting for GetHuman1582337 to fix the problem and share the solution with the rest of us customers.
Please help with my Google Play issue
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman1582337
Nov 18th, 2018 - 3 mons ago
I have an issue with Google Play too
Fixed
Seen by 2 customers so far
Similar issue to 10691 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman1582337 started working on this issue
Nov 18th, 2018 2:57pm
GetHuman1582337 indicated the issue is not fixed yet.
Nov 18th, 2018 3:20pm