I am playing a game called Star Wars Galaxy of Heroes and in this game the development...

GetHuman-fuzion's customer service issue with Google Play from December 2018

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For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-fuzion's own words
I am playing a game called Star Wars Galaxy of Heroes and in this game the development team has completely nerfed and demolished a character that I spent money exclusively on to be able to use them. I have put money from the later half of September until now into this character to make sure they're as strong as they could be and now they have changed the actual game and completely and utterly destroyed my investment.
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Google Play

Customer service issue
Reported by GetHuman-fuzion
Dec 5th, 2018 - a mon ago
I have an issue with Google Play too
Fixed
Seen by 4 customers so far
Similar issue to 13089 others
0 customers following this
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Timeline
GetHuman-fuzion started working on this issue
Dec 5th, 2018 4:34pm
GetHuman-fuzion shared this issue with others over email
Dec 5th, 2018 4:35pm
GetHuman-fuzion indicated the issue is not fixed yet.
Dec 5th, 2018 4:46pm