I switched from a Samsung Galaxy to an iPhone earlier this year and can no longer get G...

GetHuman-sarasus's customer service issue with Google Play from November 2018

3 views
 | 
9844 similar
 | 
0 following
Help with my Google Play issue
First: share to improve GetHuman-sarasus's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sarasus's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-sarasus may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-sarasus's own words
I switched from a Samsung Galaxy to an iPhone earlier this year and can no longer get Google Play on my phone. I had a subscription that automatically renewed yesterday for the app "Calm", and I didn't want it to renew, but I can't get to it to cancel*refund that through the iTunes store. I don't want the paid version of that app anymore, but it won't let me request a refund through Google Play, because Google Play isn't installed on any of my devices.
GetHuman-sarasus did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-sarasus fixed the problem
We are waiting for GetHuman-sarasus to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid
Follow this issue
See how GetHuman-sarasus fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-sarasus
Nov 11th, 2018 - 4 mons ago
I have an issue with Google Play too
Not resolved
Seen by 3 customers so far
Similar issue to 9844 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-sarasus started working on this issue
Nov 11th, 2018 5:20pm