my * year old son used my wifes phone to purchase games from google play running into t...

GetHuman-immybran's customer service issue with Google Play from November 2018

12 views
 | 
9788 similar
 | 
1 following
Help with my Google Play issue
First: share to improve GetHuman-immybran's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-immybran's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-immybran may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-immybran's own words
my * year old son used my wifes phone to purchase games from google play running into thousands of pounds.**i would like a refund as these games were purchased without my knowledge...**my wifes email is*******@***.com**i had over £**** pounds in my account and i have just £* left.**i need someone to look into the matter urgently as i have bills to pay.
GetHuman-immybran did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-immybran fixed the problem
We are waiting for GetHuman-immybran to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-immybran fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-immybran
Nov 10th, 2018 - 7 mons ago
I have an issue with Google Play too
Not resolved
Seen by 12 customers so far
Similar issue to 9788 others
1 customer following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-immybran started working on this issue
Nov 10th, 2018 11:51pm