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Before contacting them, items GetHuman-klauskri may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-klauskri's own words
Hello, why google play tooked my money before my * days free trial ends? I got free trial * days in *-*.nov, but google play tooked my money *.nov, but free trial ends **.nov. Can I get my money back? its not fair that google play took my money before my free trial ends. I just wanted to try and cancel if the paying day is coming, but google play tooked money before my free * days trial ends. The pay day is have to be in **.nov, not *.nov So, and I wrote refund request and got this message, said I don't have nothing refund if I got *,**€ free trial, but why google play tooked my *,**€ in *.november in my bank account before my * days free trial ends? *Message what I got after I wrote refund request:*Hi,* *We received your refund request for * Month Membership (Old School RuneScape). We can confirm this item is free. As you were not charged for this order, no refund is necessary.**If you'd like to check this, you can confirm that you weren’t charged in your Google Payments profile under Subscriptions and services * Other purchase activity * View purchases.
GetHuman-klauskri did not yet indicate what Google Play should do to make this right.
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How GetHuman-klauskri fixed the problem
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