Hello, why google play tooked my money before my * days free trial ends? I got free tri...

GetHuman-klauskri's customer service issue with Google Play from November 2018

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The issue in GetHuman-klauskri's own words
Hello, why google play tooked my money before my * days free trial ends? I got free trial * days in *-*.nov, but google play tooked my money *.nov, but free trial ends **.nov. Can I get my money back? its not fair that google play took my money before my free trial ends. I just wanted to try and cancel if the paying day is coming, but google play tooked money before my free * days trial ends. The pay day is have to be in **.nov, not *.nov So, and I wrote refund request and got this message, said I don't have nothing refund if I got *,**€ free trial, but why google play tooked my *,**€ in *.november in my bank account before my * days free trial ends? *Message what I got after I wrote refund request:*Hi,* *We received your refund request for * Month Membership (Old School RuneScape). We can confirm this item is free. As you were not charged for this order, no refund is necessary.**If you'd like to check this, you can confirm that you weren’t charged in your Google Payments profile under Subscriptions and services * Other purchase activity * View purchases.

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Google Play

Customer service issue
Reported by GetHuman-klauskri
Nov 10th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 9668 others
0 customers following this

Timeline

GetHuman-klauskri started working on this issue
Nov 10th, 2018 3:01am

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