I spent a LOT of money of the game Summoners War. I then had my daughter accidentally s...

GetHuman-townsee's customer service issue with Google Play from November 2018

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The issue in GetHuman-townsee's own words
I spent a LOT of money of the game Summoners War. I then had my daughter accidentally spend ***.** on the game. I refunded the items. She had already redeemed the items in game. They told me to purchase packages equaling the same amount of money that I had refunded. I did this. They, however, insisted that I had redeemed items from my inbox that were included in those packages. So under threat of my account being banned, I am asking to get back what money I have spent on this game. Google Play Authorized SOME of my refund requests, and refunded the money for those requests because they fall under their guidelines, but the exact same information was given to them regarding the other purchases and for some reason, those purchases don't fall under Google Play's guidelines. I just want the money I wasted on this game back. Please and thank you.

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Google Play

Customer service issue
Reported by GetHuman-townsee
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 9639 others
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GetHuman-townsee started working on this issue
Nov 9th, 2018 7:34pm