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Before contacting them, items GetHuman-townsee may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-townsee's own words
I spent a LOT of money of the game Summoners War. I then had my daughter accidentally spend ***.** on the game. I refunded the items. She had already redeemed the items in game. They told me to purchase packages equaling the same amount of money that I had refunded. I did this. They, however, insisted that I had redeemed items from my inbox that were included in those packages. So under threat of my account being banned, I am asking to get back what money I have spent on this game. Google Play Authorized SOME of my refund requests, and refunded the money for those requests because they fall under their guidelines, but the exact same information was given to them regarding the other purchases and for some reason, those purchases don't fall under Google Play's guidelines. I just want the money I wasted on this game back. Please and thank you.
GetHuman-townsee did not yet indicate what Google Play should do to make this right.
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