Hello,*I had a subscription for Google Play Music and few days ago it couldn't be renew...

GetHuman-nivesf's customer service issue with Google Play from November 2018

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The issue in GetHuman-nivesf's own words
Hello,*I had a subscription for Google Play Music and few days ago it couldn't be renewed because I temporarily was out of my balance om bank account. Today, I added sufficient amount for the subscription to be renewed but Google Play doesn't accept my Visa card anymore. Now it is rejected because there was an error while updating my subscription. Please, can this be resolved because I can not change bank account just for this. This card is the most convenient payment method for me. Can you check my Google account and allow this payment method? Thank you for your kind answer. Hope to receive it asap.**Nives Franicevic
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Google Play

Customer service issue
Reported by GetHuman-nivesf
Nov 9th, 2018 - 3 mons ago
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GetHuman-nivesf started working on this issue
Nov 9th, 2018 10:29am