Hello my name is George and I have a problem with an app charging me more than once for...

GetHuman-malliag's customer service issue with Google Play from November 2018

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The issue in GetHuman-malliag's own words
Hello my name is George and I have a problem with an app charging me more than once for their subscription. The app is called DAZN and I wanted to reactivate my account from monthly to annually. The annual cost for this app * subscription was $*** Canadian. I have noticed on my Visa statement but I've been charged this $*** Canadian fee three times for a total of $***. One of the charges says that the money has gone to DAZN (this is directly from my visa statement) the other two charges totaling $*** says that the money went to Google Play. Now I've done my due diligence and called the customer service of DAZN to see where my charges went and they said that they only see one charge and to contact Google Play customer support. So here I am contacting you guys to see if I can get my money back because clearly something is going on, and I quite honestly feel like I'm being scammed.

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Google Play

Customer service issue
Reported by GetHuman-malliag
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 9483 others
0 customers following this

Timeline

GetHuman-malliag started working on this issue
Nov 8th, 2018 5:01pm

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