Hello I accidentally purchased tinder gold it took £***.** from my bank account, I requ...

GetHuman1519713's customer service issue with Google Play from November 2018

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1519713's own words
Hello I accidentally purchased tinder gold it took £***.** from my bank account, I requested a refund straight away once I figured out how to do it. I then received an email from Google play saying refund request excepted for the full £***.**. I called my bank as payment was pending they said it should roll back into my account. Now Google play have taking the full amount. I then checked on Google play the status of my refund it's saying I only paid £*** and refunded -£*** this is the wrong amount. I'm now panicking as it's alot of money paid for an app which I've cancelled. Can you tell me the date the refund will be credited to my account the bank said you can tell me this. I've got * children to support

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Google Play

Customer service issue
Reported by GetHuman1519713
Nov 7th, 2018 - 4 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 9399 others
0 customers following this

Timeline

GetHuman1519713 started working on this issue
Nov 7th, 2018 10:08pm