My son had purchased in app purchases for a mobile game called Be the King. Google help...

GetHuman-sanyou's customer service issue with Google Play from November 2018

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-sanyou's own words
My son had purchased in app purchases for a mobile game called Be the King. Google helped me with several of the refunds already but missed around *-* refunds. I would like to get refunds for those as well but the automated refund keeps telling me its against their policy and cannot refund. Be the King developers have since banned the account because of the refunds and have not cooperated with me to get the rest of the refunds back.
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Google Play

Customer service issue
Reported by GetHuman-sanyou
Nov 2nd, 2018 - 2 mons ago
I have an issue with Google Play too
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Seen by 1 customer so far
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Timeline
GetHuman-sanyou started working on this issue
Nov 2nd 11:53pm