I am requesting a refund of all purchases made during the month of October for the game...

GetHuman-dhermo's customer service issue with Google Play from November 2018

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The issue in GetHuman-dhermo's own words
I am requesting a refund of all purchases made during the month of October for the game "War of Legions" by developers Ateam.*During the month of October multiple events took place that were specifically themed for Halloween. However, multiple issues arose after the purchases and events were completed. *I have compiled a list of the issues and grounds for my refund request:**false advertising on appearance rates on limited time summons**altering the details and affects of aquired units after purchases were made to the point units no longer were as advertised.**summons not functioning properly as advertised.**appearance rates of specialty event and themed units in summons falsely advertised. **issues localized to players on the U.S.A. servers were the only ones effected allowing localized Japanese server players unfair advantages.**inadequate in game compensation or none offered*I feel that all of my purchases were made under false advertising by the developer Ateam and the advertised products were not provided.*Multiple other players have already, or soon will be filing similar claims and complaints. *I have screen shots available of my in game notification page which pictures * "apologies" from the developer in just the last * days. There were so many released that my notification page can't display all of them. *Thank you in advance for your time and assistance in this matter.**Best regards,*David Hermo
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Google Play

Customer service issue
Reported by GetHuman-dhermo
Nov 2nd, 2018 - a mon ago
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GetHuman-dhermo started working on this issue
Nov 2nd 9:56pm