On *****, I received a fraudulent offer on my ebay account and I was concerned my paypa...

GetHuman-jjonesdr's customer service issue with Google Play from October 2018

6 views | 7469 similar | 0 following
Help with my Google Play issue
First: share to improve GetHuman-jjonesdr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jjonesdr's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-jjonesdr may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-jjonesdr's own words
On *****, I received a fraudulent offer on my ebay account and I was concerned my paypal account which is linked may have been hacked. I used the google search engine and found a help number for paypal *-***-***-****. They identified themselves as paypal. I was told I had to buy a $*** google gift card to eliminate the hackers on my paypal account and the amount would then be put back into my paypal account. Not having been a victim of a scam before I believed them and bought a google play card. They ran the card and told me I still needed to buy another $*** google playcard so I could get all of the hackers off of my paypal account. Like an idiot, I did an then I realized I was scammed. I finally found the right paypal help number and they told me my account had never been violated. I gave them the information including the phone number and they said they would contact Google directly. I use Google search frequently and there was nothing about this site that appeared fraudulent. Furthermore, I received another text from this scam paypal from a phone umber ***-***-**** telling me that my refund had been declined. I have disputed the $*** gift card since I used my Visa but I used my bank card which is not linked to a credit card to pay for the other gift card. This is the first time this has happened to me. My daughter was going in for surgery the next day and I think I was so pre-occupied, I just did what this scam paypal company who advertised on Google told me to do. Now I am out $***.*Please advise.*Sincerely, Jody Jones

GetHuman-jjonesdr did not yet indicate what Google Play should do to make this right.

How GetHuman-jjonesdr fixed the problem

We are waiting for GetHuman-jjonesdr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jjonesdr fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-jjonesdr
Oct 20th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 7469 others
0 customers following this

Timeline

GetHuman-jjonesdr started working on this issue
Oct 20th, 2018 3:14pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers