On *****, I received a fraudulent offer on my ebay account and I was concerned my paypa...

GetHuman-jjonesdr's customer service issue with Google Play from October 2018

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The issue in GetHuman-jjonesdr's own words
On *****, I received a fraudulent offer on my ebay account and I was concerned my paypal account which is linked may have been hacked. I used the google search engine and found a help number for paypal *-***-***-****. They identified themselves as paypal. I was told I had to buy a $*** google gift card to eliminate the hackers on my paypal account and the amount would then be put back into my paypal account. Not having been a victim of a scam before I believed them and bought a google play card. They ran the card and told me I still needed to buy another $*** google playcard so I could get all of the hackers off of my paypal account. Like an idiot, I did an then I realized I was scammed. I finally found the right paypal help number and they told me my account had never been violated. I gave them the information including the phone number and they said they would contact Google directly. I use Google search frequently and there was nothing about this site that appeared fraudulent. Furthermore, I received another text from this scam paypal from a phone umber ***-***-**** telling me that my refund had been declined. I have disputed the $*** gift card since I used my Visa but I used my bank card which is not linked to a credit card to pay for the other gift card. This is the first time this has happened to me. My daughter was going in for surgery the next day and I think I was so pre-occupied, I just did what this scam paypal company who advertised on Google told me to do. Now I am out $***.*Please advise.*Sincerely, Jody Jones
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Google Play

Customer service issue
Reported by GetHuman-jjonesdr
Oct 20th, 2018 - a mon ago
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GetHuman-jjonesdr started working on this issue
Oct 20th 3:14pm