Before contacting them, items GetHuman-megmcclu may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-megmcclu's own words
My Google play music account was supposed to be paid on October **th but I didn't have the money at the time. Renewed it on the **th * hours after they said it was cancelled and now I dont have the youtube red*premium that I had just hours before. I've been a paying customer for * years now and have never had an issue. Would like to keep the family plan at **.** a month like I've been paying vs the **.** it is now for youtube premium. Thank you
GetHuman-megmcclu did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-megmcclu fixed the problem
We are waiting for GetHuman-megmcclu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.