My Google play music account was supposed to be paid on October **th but I didn't have...

GetHuman-megmcclu's customer service issue with Google Play from October 2018

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The issue in GetHuman-megmcclu's own words
My Google play music account was supposed to be paid on October **th but I didn't have the money at the time. Renewed it on the **th * hours after they said it was cancelled and now I dont have the youtube red*premium that I had just hours before. I've been a paying customer for * years now and have never had an issue. Would like to keep the family plan at **.** a month like I've been paying vs the **.** it is now for youtube premium. Thank you
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Google Play

Customer service issue
Reported by GetHuman-megmcclu
Oct 20th, 2018 - a mon ago
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GetHuman-megmcclu started working on this issue
Oct 20th 1:35pm