October ** tried to rent a movie. It did not play or start just returned to the purchas...

GetHuman1373695's customer service issue with Google Play from October 2018

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The issue in GetHuman1373695's own words
October ** tried to rent a movie. It did not play or start just returned to the purchase page and asked for another credit card. As a result I thought it was not working because my husbands credit card was stolen and comprised twice and so I thought it was one that was cancelled. Anyway I have a charge on my credit card for the movie on October **th (yes I remember now we did that) - but I didn’t get to watch the movie!! So can I please watch the movie now, allow access or refund?
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Google Play

Customer service issue
Reported by GetHuman1373695
Oct 19th, 2018 - a mon ago
I have an issue with Google Play too
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Seen by 2 customers so far
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Timeline
GetHuman1373695 started working on this issue
Oct 19th 2:29am