Hi there I’m sending this message as my * year old Son has bought a thing on a game tha...

GetHuman1344926's customer service issue with Google Play from October 2018

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1344926's own words
Hi there I’m sending this message as my * year old Son has bought a thing on a game that cost ***.** it was a box of weapons in a dinosaur hunting game. We have deleted the game off his phone and have taken the card details off his google account. We are a family on government payments and that ***.** was the last of our money for the fortnight and would like the money refunded back if that would be possible as I said it’s the last of our money and it would be much appreciated. Thank you
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Google Play

Customer service issue
Reported by GetHuman1344926
Oct 14th, 2018 - 2 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 6995 others
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Timeline
GetHuman1344926 started working on this issue
Oct 14th 10:40pm
GetHuman1344926 shared this issue with friends on Facebook
Oct 14th 10:41pm