Before contacting them, items GetHuman1317827 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1317827's own words
There was a charge taken off my bank account yesterday from google play and there is nothing about in the purchase history on my play account. There was an incident on the *’th of October where my daughter emptied my bank account by purchasing on the tiktok app, I don’t know how she did it, there was suppose to be a password protection!? Yesterday i took a loan to buy for food but now it’s all gone! Please you must help me!! When i try to report an unauthorized charge on google play on the google play side, it won’t let my!!*The account is on my daughters name, *****@***.com
GetHuman1317827 did not yet indicate what Google Play should do to make this right.
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