There was a charge taken off my bank account yesterday from google play and there is no...

GetHuman1317827's customer service issue with Google Play from October 2018

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1317827's own words
There was a charge taken off my bank account yesterday from google play and there is nothing about in the purchase history on my play account. There was an incident on the *’th of October where my daughter emptied my bank account by purchasing on the tiktok app, I don’t know how she did it, there was suppose to be a password protection!? Yesterday i took a loan to buy for food but now it’s all gone! Please you must help me!! When i try to report an unauthorized charge on google play on the google play side, it won’t let my!!*The account is on my daughters name, *****@***.com
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Google Play

Customer service issue
Reported by GetHuman1317827
Oct 11th, 2018 - a mon ago
I have an issue with Google Play too
Not resolved
Seen by 7 customers so far
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Timeline
GetHuman1317827 started working on this issue
Oct 11th 9:55am