I'm being billed for a game that was free.last month and the month and the month before...

GetHuman-imusbeba's customer service issue with Google Play from September 2018

Help with my Google Play issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-imusbeba's own words
I'm being billed for a game that was free.last month and the month and the month before ld like to have a refund and for you to stop taking the unauthorized payments to my card.like I said it was free, when my statement came I called the bank they lnvestagagated but couldn't get any information on your company so here I am.I was charged **.**for Aug.and **.** for Sept.I would like a stop to taking the unauthorized payments out and undo the game on your end. I took it off my end in August. But how did this happen? I never gave my card numbers to you so how did you get it? Now I will contact my bank Monday and get it figured out on that end.
GetHuman-imusbeba did not yet indicate what Google Play should do to make this right.
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Google Play

Customer service issue
Reported by GetHuman-imusbeba
Sep 23rd, 2018 - 2 mons ago
I have an issue with Google Play too
Fixed
Seen by 5 customers so far
Similar issue to 5419 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-imusbeba started working on this issue
Sep 23rd 12:26am
GetHuman-imusbeba shared this issue with followers on Twitter
Sep 23rd 12:31am
GetHuman-imusbeba shared this issue with your circles on Google+
Sep 23rd 12:33am
GetHuman-imusbeba shared this issue with friends on Facebook
Sep 23rd 12:35am
GetHuman-imusbeba indicated the issue is not fixed yet.
Sep 24th 7:09pm
GetHuman-imusbeba indicated the issue is not fixed yet.
Sep 24th 7:20pm