I called on ******* and An agent representing themselves as part of Google stated that...

GetHuman1165216's customer service issue with Google Play from September 2018

Help with my Google Play issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1165216's own words
I called on ******* and An agent representing themselves as part of Google stated that I need to purchase $*** in Google Play cards, give them the numbers and they will be able to process my loan application. After doing so there was an expectation to receive email confirmation and loan agreement paperwork but nothing came. I called them and they asked for an additional $*** to confirm the loan. Red flags came up for me so I called my bank and they advised that this is fraudulent activity. I am requesting my $*** dollars back please. I did speak with a suspicious agent shortly after and he said for me to give him my debit card number so that he can refund. Looks as if someone is intercepting calls for Google. Please I need my money back as this is not a valid transaction. I have the name and address that was given to me from the suspicious agent. Please help!
GetHuman1165216 did not yet indicate what Google Play should do to make this right.
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Google Play

Customer service issue
Reported by GetHuman1165216
Sep 19th, 2018 - 6 mons ago
I have an issue with Google Play too
Fixed
Seen by 2 customers so far
Similar issue to 5124 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman1165216 started working on this issue
Sep 19th, 2018 1:17pm
GetHuman1165216 indicated the issue is not fixed yet.
Sep 19th, 2018 1:17pm