I want a refund and compensation!

GetHuman-sdasuelo's customer service issue with Google Play from September 2018

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-sdasuelo's own words
I want a refund! PWWC charged my account without asking whether i want to continue my subscription or not! here is the message**Hi! Your mobile number ************ has been charged PHP ***.** on ********** **:** as payment for PCCW Media Limited - Viu Premium PH – Monthly Subscription (**Days-Trial) (Viu) from pdgoogle.**sender ******and as far as i remember the free subscription is not due until tomorrow. i want my money back! and i want a compensation. i was about to use that load balance to call my aunt later but now i will have to delay it because they took the money from my account.
I needed that money to call my aunt that is why i added some load and in a flash all is gone.
i want them to give my money back and compensate me for the time that i lost because of this ****
How GetHuman-sdasuelo fixed the problem

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Google Play

Viu Premium PH
Customer service issue
Reported by GetHuman-sdasuelo
Sep 17th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 4957 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged

Timeline

GetHuman-sdasuelo started working on this issue
Sep 17th, 2018 12:19pm
GetHuman-sdasuelo confirmed the issue is fixed. Hooray!
Sep 17th, 2018 12:29pm