Accidently*Inadvertently, I made a purchase, **********, at *:**-**:**p.m, to Darkness...

GetHuman1146327's customer service issue with Google Play from September 2018

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The issue in GetHuman1146327's own words
Accidently*Inadvertently, I made a purchase, **********, at *:**-**:**p.m, to Darkness Rises for $**.**. This was purely accidental. The settings on my android phone was set to "TAP" for purchase on Google Play. While playing the game I set the phone down to deal with something else, upon returning to my phone, and the game, unbeknownst to me a prompt to purchase a packet for $**.** was on the screen, grabbing my phone and touching the screen I touched buy. Immediately I looked to cancel the purchase, but there was no mechanism to cancel. I contacted my bank to notify and explain to them that the purchase was accidental, was NOT something I wanted, and to stop payment. I texted Google Play to do the same. Google shortly thereafter emailed me saying they would not refund my money. I refuse to pay for something I don't want nor intend to use. Please help

GetHuman1146327 did not yet indicate what Google Play should do to make this right.

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Google Play

Customer service issue
Reported by GetHuman1146327
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4821 others
0 customers following this


GetHuman1146327 started working on this issue
Sep 15th, 2018 6:37am

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