Hello there!**My name is Spencer and I'm writing about an application on the Google Pla...

GetHuman1146261's customer service issue with Google Play from September 2018

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The issue in GetHuman1146261's own words
Hello there!**My name is Spencer and I'm writing about an application on the Google Play Store called Knight Defender. I wanted to file a formal complaint against it for several reasons and request a refund on any purchases I've made to the application that are feasible.**The primary reason for this is that the game is full of bugs, consistently. Over time, I have asked the developers to correct the bugs and issue corrective compensation to bring players back to a fair playing field for these bugs. On all of the occasions I have asked, they have outright refused to do anything. Screen caps of correspondence demonstrating this can be provided upon request. The game is pay to win, and their refusal to rectify the effects of their own bugs when explicitly requested to do so amounts to outright theft from my perspective.**Secondarily, I believe they are participating in activity that is certainly frowned upon by Google, if not outright disallowed. They have hosted events bribing players to rate their app * stars on the play store. The unethical qualities of these events are self evident. Screen caps of the events that they have hosted requesting this thus far can be provided upon request. In spite of this, the application fails to even achieve a *** rating with *,*** reviews. It is unclear how many of the * star reviews are ill-gotten, but hypothetically, if we say that the event achieved *** falsified * star reviews in total, they would have less than a * star rating.**I have invested time and money into the game. I had done so with an expectation of an enjoyable, bug free experience, and that I would get what I paid for. But thus far, I have not received anything close. Fixing the issues I've discussed with the developers literally does not cost them anything, so it baffles me that they refuse to correct their own mistakes, but here we are. I can not get back the time wasted by their inability to host an acceptable gaming environment, but I am requesting a refund on the purchases made into the game and bringing the issues above to your attention.**Thank you for taking the time to read!**Cheers,*Spencer

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Google Play

Customer service issue
Reported by GetHuman1146261
Sep 15th, 2018 - 4 years ago
Fixed
Seen by 13 customers so far
Similar issue to 4818 others
0 customers following this
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Timeline

GetHuman1146261 started working on this issue
Sep 15th, 2018 5:53am
GetHuman1146261 confirmed the issue is fixed. Hooray!
Sep 15th, 2018 5:55am