There were several game and app purchases made on my account today. I did not make thes...

GetHuman-lyddiema's customer service issue with Google Play from September 2018

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The issue in GetHuman-lyddiema's own words
There were several game and app purchases made on my account today. I did not make these purchases myself, someone has used an old device that still had my information on it and I was not aware. The payment method that was used was not supposed to be saved to my account, I never accepted to have the card saved when I made a purchase through Google store several months ago. The card that was charged does not belong to me, it is my grandmother's. She is on a fixed income and the charges that were made will overdraft her account. If you could please reverse these payments I would greatly appreciate it.
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Google Play

Customer service issue
Reported by GetHuman-lyddiema
Sep 22nd, 2018 - 6 mons ago
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Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-lyddiema started working on this issue
Sep 22nd, 2018 3:46am