If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1043591's own words
We added a line to our family plan for our minor son. I used my google info and he has been using my card info on games. My bank placed a fraud hold on my account and that is how I found out. My son has drained our account over the last few months. I am hoping Google will help with refunding these charges. I have been trying to remove my paypal from the account and it keeps telling me I have to add another payment info if I do that. So I have removed all games from my sons phone and blocked payments from my paypal until I get this resolved
GetHuman1043591 did not yet indicate what Google Play should do to make this right.
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