We added a line to our family plan for our minor son. I used my google info and he has...

GetHuman1043591's customer service issue with Google Play from August 2018

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The issue in GetHuman1043591's own words
We added a line to our family plan for our minor son. I used my google info and he has been using my card info on games. My bank placed a fraud hold on my account and that is how I found out. My son has drained our account over the last few months. I am hoping Google will help with refunding these charges. I have been trying to remove my paypal from the account and it keeps telling me I have to add another payment info if I do that. So I have removed all games from my sons phone and blocked payments from my paypal until I get this resolved
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Google Play

Customer service issue
Reported by GetHuman1043591
Aug 27th, 2018 - 3 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
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Email on Account
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Phone Number on Account
Amount Charged
GetHuman1043591 started working on this issue
Aug 27th 8:42pm