We added a line to our family plan for our minor son. I used my google info and he has...

GetHuman1043591's customer service issue with Google Play from August 2018

2 views
 | 
3890 similar
 | 
0 following
Help with my Google Play issue
First: share to improve GetHuman1043591's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1043591's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1043591's own words
We added a line to our family plan for our minor son. I used my google info and he has been using my card info on games. My bank placed a fraud hold on my account and that is how I found out. My son has drained our account over the last few months. I am hoping Google will help with refunding these charges. I have been trying to remove my paypal from the account and it keeps telling me I have to add another payment info if I do that. So I have removed all games from my sons phone and blocked payments from my paypal until I get this resolved
GetHuman1043591 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman1043591 fixed the problem
We are waiting for GetHuman1043591 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid
Follow this issue
See how GetHuman1043591 fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman1043591
Aug 27th, 2018 - 3 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 3890 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman1043591 started working on this issue
Aug 27th 8:42pm