I bought the Penny finder app on my other Moto z play * Android* and I ended up smashed...

GetHuman1037216's customer service issue with Google Play from August 2018

Help with my Google Play issue
The issue in GetHuman1037216's own words
I bought the Penny finder app on my other Moto z play * Android* and I ended up smashed it so bad that I can't get it off the other phone via Bluetooth. I paid for it on my other phone but since I went to Android to Android I wasn't supposed to pay for it again. I already talked to the person who made it and she can't do anything on her end. Please help I don't want to pay *.** when I already paid for it once.
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Google Play

Customer service issue
Reported by GetHuman1037216
Aug 26th, 2018 - 4 mons ago
I have an issue with Google Play too
Fixed
Seen by 3 customers so far
Similar issue to 3834 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman1037216 started working on this issue
Aug 26th 1:29am
GetHuman1037216 indicated the issue is not fixed yet.
Aug 26th 2:30am