Someone has took over my phone with Google Play apps it's a brand new phone I definitel...

GetHuman-craytrai's customer service issue with Google Play from August 2018

Help with my Google Play issue
The issue in GetHuman-craytrai's own words
Someone has took over my phone with Google Play apps it's a brand new phone I definitely did not give them permission I have filed with the FTC Federal complaints and I also filed with the ic*.gov this is Lisa Marie Fields I have no businesses no nothing online except for an email unless someone has done something in my name please help to recover my name my identity and my phone and all my account thank you
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Google Play

Customer service issue
Reported by GetHuman-craytrai
Aug 25th, 2018 - 4 mons ago
I have an issue with Google Play too
Fixed
Seen by 3 customers so far
Similar issue to 3820 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-craytrai started working on this issue
Aug 25th 8:17pm
GetHuman-craytrai indicated the issue is not fixed yet.
Aug 25th 8:18pm