hi my name is Paige Farris I noticed I was charged for a dollars and ninety-nine cents...

GetHuman1034161's customer service issue with Google Play from August 2018

Help with my Google Play issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1034161's own words
hi my name is Paige Farris I noticed I was charged for a dollars and ninety-nine cents plan on some protection policy for Hotspot I'm really not sure why I was charged for this but I know that I didn't buy it the only reason that I realized that I was charged for it was because they sent me an email saying that my bank account payment was not setup correctly and when I went into my bank it is trying to withhold $**. ** I am not even sure how Google Play to log into my PayPal account without my permission I was not asked to enter my password before it charged me I was not in the Google Play Store Noor do I even know what a protection policy for Hotspot is so I would really appreciate it if I can get my money back and maybe have my PayPal account taken off of there mostly I just want money put back on my bank account
GetHuman1034161 did not yet indicate what Google Play should do to make this right.
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Google Play

Customer service issue
Reported by GetHuman1034161
Aug 25th, 2018 - 4 mons ago
I have an issue with Google Play too
Fixed
Seen by 7 customers so far
Similar issue to 3790 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman1034161 started working on this issue
Aug 25th 3:14am
GetHuman1034161 confirmed the issue is fixed. Hooray!
Aug 25th 7:39am
GetHuman1034161 indicated the issue is not fixed yet.
Aug 25th 9:15am
GetHuman1034161 indicated the issue is not fixed yet.
Aug 25th 9:15am