I tried to request a refund on your website. I tried to call and talk to a person. Drag...

GetHuman-lisabong's customer service issue with Google Play from August 2018

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-lisabong's own words
I tried to request a refund on your website. I tried to call and talk to a person. Dragonstone kingdoms my account is rigoletto****@gmail. com. This company told me they fixed a bug that greatly affects my gameplay. Then I purchased packs which are worthless to me now because of this bug. The bug removes a **% defense buff I have against enemies. I am supposed to have it, I won the castle and this buff. However Ember told me they have no idea why it vanishes and then comes back. But then it came back and stayed. I assumed it was fixed but it is gone again! I cannot win without it. I bought gear thinking I had a chance against the top players. However without this **% buff I lose. They told me too bad, our programmers do not understand why this happens and we cannot fix it and we cannot offer you compensation. I asked them to stop the castle battles until it was fixed, This completely upsets the balance of the game I have * million troops, the troops of other players depending on my defense buff - that I DON'T HAVE!! This game is so glitchy and buggy they should have never have introduced it. I want a refund of the past * weeks, where they told me they fixed it and I spent money based on this being fixed, and now it is again broken. Thank you!
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Google Play

Customer service issue
Reported by GetHuman-lisabong
Aug 24th, 2018 - 4 mons ago
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Timeline
GetHuman-lisabong started working on this issue
Aug 24th 7:17pm
GetHuman-lisabong confirmed the issue is fixed. Hooray!
Aug 26th 2:29pm